Returns, Refunds & Exchanges
We gladly accept returns, exchanges, and cancellations.
Request a cancellation within: 1 hour of purchase
For Returns: Just contact us within 3 days of delivery at
kathy @ kathybankston.com
Ship items back to us within: 14 days of delivery
6217 FM 2004
Hitchcock, Tx 77563
Once the return is received, refunds are processed back to your original form of payment the next business day. You will receive an email documenting the return.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once return is received refunds are processed the following business day.