Policies

Shipping:

All orders for items that are in stock are shipped within 1-2 business days after we receive your order. All items ship from Texas, in the USA via USPS First Class Package Services.

Items will be placed in a small kraft paper jewelry box. 

We are closed on Saturday and Sunday.

USA Standard Shipping & Handling Charges:

Calculated at check out for lowest rate.  

Canada Standard Shipping & Handling Charges:

Calculated at check out for lowest rate.  

International Standard Shipping & Handling Charges:

Calculated at check out for lowest rate.  

CUSTOMS DUTY, TAXES, AND BROKERAGE FEES: Please note that customers are responsible for any import, customs, or duty charges, as well as any brokerage or handling fees that may be applied to purchases as they enter international countries. Please familiarize yourself with your country's import laws and regulations, including any restrictions your country may place on the importation of certain goods or materials.

SHIPPING TO THE UNITED KINGDOM: Customers in the United Kingdom should particularly be aware that VAT is often applied to imported goods and the Royal Mail often charge an additional handling fee to such items. These taxes and charges are entirely out of an our control. For more information about VAT and customs charges for items purchased online from vendors outside of the EU and shipped to the UK, please see the HM Revenue & Customs website at <http://www.hmrc.gov.uk/customs/post/internet.htm>.

Refunds & Exchanges

We gladly accept returns, exchanges, and cancellations
Just contact us within: 7 days of delivery
Ship items back to us within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

REPAIRS: If you need one of our jewelry pieces repaired please contact us for further assistance. There may be a slight charge for repairs so please call us beforehand to discuss the piece in question.

Digital Disclosures

This site uses the Pinterest tag, a conversion tracking pixel, this helps to give us customer insights.

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Shopify or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify or any third party services you access through Shopify . You can reference the Shopify Privacy Policy to learn more about its privacy practices. 

1. Personal information collected
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

2. The legal bases relied on to collect, use, and share personal information
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Shopify Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Shopify Seller Policy and Terms of Use.

3. The third parties with whom I share personal information
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. The length of time I keep personal information
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

5. If transferring personal information outside of Europe, how the transfer will be handled
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Buyers’ rights regarding use of personal information and contact details
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Kathleen M Bankston, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Kathy (@) kathybankston.com. Alternately, you may mail me at:
Kathleen M Bankston, 6217 FM 2004 Rd, Hitchcock, Texas 77563.